Application |
Issue # |
Hotfix |
Comment |
CCE Desktop |
11504 |
DT_03; RPT_02; |
When attaching a document to an email, the dialog by default is only showing image files, .bmp. gif etc rather than all files; The default has been changed to show all files. |
CCE Desktop |
11716 |
DT_03; RPT_02; |
Email work item Tab behaviour has changed between 302 and 303 and now cannot Tab to Email Body |
CCE Desktop |
11717 |
DT_03; RPT_02; |
Default cursor location for email work item was not the Email Body when replying to an email. This has been resolved and the email body is now default. |
CCE Desktop |
11719 |
DT_03; RPT_02; |
Email addresses and hyperlinks were not able to be clicked from within an email body. This has been resolved and both open an appropriate application when clicked. |
CCE Desktop |
11743 |
DT_03; RPT_02; |
Default save location for email attachments was My Computer; This has been changed and now the default location is Windows User default folders. |
CCE Desktop |
11962 |
DT_03; RPT_02; |
Spellcheck is not enabled when originating a new email from CCE Desktop; This has ben corrected and when creating a new email within CCE Desktop, spell checker will be enabled. |
CCE Desktop |
11999 |
DT_03; RPT_02; |
When editing an email, Copy, Cut and Paste buttons sometimes they are not enabled; This has been resolved and the buttons are now enabled. |
CCE Desktop |
12045 |
DT_03; RPT_02; |
MS CRM plugin unable to process a CCE Rules based return event and open a MS CRM document window to display Contact or Account details. A return event will now be correctly processed. |
CCE Desktop |
12621 |
DT_03; RPT_02; |
Multiple Screen Pops appears when CCE Desktop Rules is used to display a MS CRM screen pop. This has been resolved and multiple document windows will no longer be displayed in CCE Desktop. |
CCE Desktop |
12806 |
DT_03; RPT_02; |
In Simple Messaging the user can not copy text from the Conversation window (sent and received messages). This has been resolved and this information can now be copied from the CCE Desktop application. |
CCE Desktop |
12372 |
DT_03; RPT_02; |
When typing a reply to a plain text email, pressing enter uses a HTML paragraph which looks like a double linefeed. This has been changed so typing a reply in consistent when replying to either a rich text or plain text email. |
CCE Desktop |
12211 |
DT_03; RPT_02; |
If the Email Mediastore queue REPLY-TO address is different from the Queue email address the Reply-to address is not used in reply emails. This has been resolved and the Reply-to address is used. |
CCE Desktop Email plugin |
12269 |
DT_03; RPT_02; |
Right Click Cut/Copy/Paste menu no longer works after upgrading to 3.0.3_01. This has been resolved and the right click context menu has been resolved. |
Preview Contact Mediastore |
11502 |
DT_03; RPT_02; |
When the MediaController_WorkItemRefDelivered and MediaController_WorkItemRefEstablished events fired for a Preview Contact workitem, the workitem type is not correct. This could potentially affect development of a custom plugin that was required to use this value; This has been resolved and the correct value is used as per developer documentation. |
Email Mediastore |
11621 |
EMS_02 |
Some emails received by the email mediastore do not get queued to the Media Director. The next time, when the EMS is restarting, these emails are processed first before rest of the emails; This has been corrected and all emails are now processed as they arrive. |
Email Mediastore |
12015 |
EMS_02 |
Auto Response attachments are missing when the auto response is fired to closed sender group and denied sender; Auto responses now contain attachements when these are configured. |
Email Mediastore |
11678 |
EMS_02 |
When an email is received with a format that cannot be displayed, an error email was sent to the defined system administrator account but did not attach the problem email. This has been resolved and the problem email is attached for investigation by the system administrator. |
Email Mediastore |
11746 |
EMS_03 |
When an email is unable to be sent due to SMTP or similar problems the email Mediastore should send an email to the defined administrators email account but this was not always happening. This has been resolved and error in sending emails are now always sent out. |
Email Mediastore |
11882 |
EMS_04 |
Email work-item priority is changed when work-item is suspended; |
Email Mediastore |
11915 |
EMS_05 |
Multiple copies of the same emails are delivered when the Phantom Call is RONA'd (routed on no answer); This has been corrected and will no longer occur. |
Media Director |
11832 |
MD_01 |
Under some circumstances Media Director fails to recycle phantom calls. While the bahviour is incorrect this does not affect normal opeation of CCE. This has been resolved and recycling of phantom calls now occurs every time. |
ASMediaStore Database |
12630 |
SQLScriptUpdateUtility.exe |
When large numbers of campaigns and schedules (for example 200 queues each with 10 schedules) are created for Preview Contact, the result could place a load on the SQL server. The surrounding stored procedures have been optimised to improve SQL performance. |
Email Mediastore |
12110 |
SQLScriptUpdateUtility.exe |
When an email is retrieved at CCE Desktop, the Email Mediastore also creates a copy of the email and queues it to Media Director for delivery to an agent. The Email Mediastore no longer causes a duplicate email to be delivered to agents as a result of retrieving a workitem. |
Email Mediastore |
12215 |
SQLScriptUpdateUtility.exe |
Replies from Resident Expert that are to be returned direct to Customer are not captured and recorded in the IDS for reporting purposes. This information is now captured and stored. |