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Home » Known Issues » Known issues (CCE 3.x) » CCE 3.0.3 update released in October 2008

CCE 3.0.3 update released in October 2008

CCE 3.0.3 update released in October 2008

Updates for CCE 3.0.3 released

Updates have been released for the following CCE 3.0.3 components:

CCE Desktop
CCE Reporting
CCE Agent
CCE Email Mediastore
CCE Media Director
CCE Interaction Data Service
CCE Configuration Server
CCE Application Management Service

Update Release Notes

Many of the updates are both client and server related so it is recommended that all installed components are updated where applicable. The Upgrade and Migration document has also been updated with an new appendix covering the application of these updates and this is available from the link below. The document will guide you through the process using the recommended procedure of stopping all the required services, backing up the database where required, attempting to update the database and if successful continuing to rollout the application updates. If the database update is unsuccessful for whatever reason, rolling back is a matter of canceling out of the application update, and restoring the database backup.

It is also recommended that the updates are applied to your test implementation first, and the changes tested in your environment before rolling out in to production.

Following is a list of key issues resolved in this update:

Product	Issue ID	Comment
CCE Desktop
Desktop Email Media Store Plug-ins	11957	A number of email files have been supplied for testing where the body of the email is not displayed due to the format of the email. Where possible these display issues have been resolved.
Desktop Email Media Store Plug-ins	11716	In the email plugin, the TAB key can be used to move between fields, To, From, CC, BCC and subject, but it never returned the user to the body of the email. This has been resolved and the body is included in the TAB list.
Desktop Email Media Store Plug-ins	11717	In CCE 3.0.3 the default cursor position when replying to an email was not in the email body. This required the user to click in the email before beginning to type. This has been resolved.
Desktop Email Media Store Plug-ins	11962	Creating the new outbound email did not enable the spell checker functionality, without first clicking on another tab then returning to the email. This has been resolved.
Desktop Email Media Store Plug-ins	11743	There are 2 new configuration parameters in ASGuihost.ini file - Last Save attachment & Last Add attachment to remember these last used locations.
Desktop Email Media Store Plug-ins	11719	URL's in an email required a right click and to selection of Open in new window in CCE 3.0.3 and mail to links no longer work in Email Work items in CCE 3.0.3. Both these links are no opened by a left click.
Desktop Email Media Store Plug-ins	11504	Email Attachments: When attaching a document to an email, the dialog by default is only showing image files, .bmp. gif etc rather than all files, this means that in the majority of cases agent will need to do an extra step to all files ( . ) before they can see regular attachments e.g. .pdf or .doc
Desktop Email Media Store Plug-ins	11999	HTML Editor -Copy, Cut and paste buttons sometimes not enabled. This has been resolved.
IClarity	11863	IClarity was requesting a IPSoft V6 rtu in Communication Manager. This has now been resolved and a IPSoft V5 rtu is now requested
IDS View Client	11786	IDS View Client has been changed to provide performance improvements in the delivery of event information to consumer applications such as Presence and Wallboard.
Presence	11712	Performance improvements have been made in Presence with regard to the consumption of event information and the update of the display grid.
Presence	11549	In some circumstances changing the receive by multicast setting stops Presence from working. This has been resolved and it is possible to switch between modes, provided of course that multicast is enabled on the customers network.
Presence	11434	Presence plug-in not handling culture control language strings correctly.
Presence	11517	OtherPhone is the default agent ID field. The OtherPhone field is ASContact is current recommended location for entering the agent id, and BusinessPhone for the station number. A specific agent id field may be provided in a later release of the database.
Preview Contact	11502	Media type passed within the CustomerData for Preview Contact has been corrected for use by developers.
Session Notes	11524	The Session Notes save location returns to default after a restart. This is now saved in configuration.
Wallboard Plugin	11989	When using Configuration Manager to edit Agent, Skill, or VDN settings, a single record will not be displayed, or if there are multiple agents configured, the last record will not be displayed even though the application uses the configuration correctly. This has been corrected and all configured devices will be displayed in Configuration Manager.
Wallboard Plugin	11924	Alerts for Queues only work in isolation and not with VDN or Agent. Alerts can now be applied to a mixture of devices.
Workitem Alert	11787	Appears not to work but was actually hidden by other windows. The Workitem Alert has been changed to ensure it is displayed on top of other windows.

Configuration Server
Configuration Manager	11837	An error was displayed when adding a duplicate user in Configuration Manager. The error did not affect the operation of the application. The error is no longer generated.
Database	-	A change has been made to the database to extend the maximum configuration value length from 500 characters. The ACS database will be checked and collation corrected where the database has been moved from one sql server to another that has different default server collations.

Control Panel
Database	11398	Program Nodes were still created even if the connection to the database failed. Now the user will be alerted if the databases connection fails and the data cannot be written.
Advanced work codes	11439	Changes could not be saved when editing advanced workcodes. These changes are now saved.
Template management	11944	Opening the Manage Template form followed by the edit email queue for caused an error in the manage template form. This has been resolved.

Email Mediastore
Email Mediastore	11915	In some circumstances multiple copies of the same email received if the call RONA's. This has been resolved.
Email Mediastore	11621	The email mediastore now contains a configuration item called Queue Synchronization Interval Seconds which ensures synchronisation between the sql database and internally held workitem information. This improves delivery of email workitems after system restart or temporary sql disconnection.
Email Mediastore	11882	When suspending an email, its priority was changed to be the default priority for that queue. The email will now be suspended with the same priority it was received with.
Email Mediastore	12015	Auto response attachments are now sent out with Closed Sender Group and Denied Sender responses.
Email Mediastore	11746	Not all error in sending email were being successfully forwarded to the administrative email account. This has now been resolved.
Email Mediastore	11678	An email who's format cannot be properly decoded will now be included as an attachment in an email sent to the administrator.

IDS View Server
IDS View Client	11784	Update to the server side component of IDS View Client for improved performance.

Media Director
Media Director	11832	In some circumstances the Media Director failed to recycle phantom calls. This has been corrected.
XML Client	12019	A NullReference exception raised on some diverted calls has been corrected.