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Methods of requesting information from support.

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Methods of requesting information from support.


Dear Customer, Dear Avaya Business Partner,

You have contacted Agile Software Contact Center Express support.  
In May 2009 Avaya acquired Agile Software NZ Limited, the developer of the Avaya Contact Center Express solution.

Due to this transition, we will no longer be handling emails in regard to this product.

If this request is to Create, Update or check Status of open tickets please visit the Avaya support web site and use the Online Service Manager on the right side.  Or, you can call your local Avaya support number which can also be found on the support website on the right side under Support Contact Options. http://support.avaya.com/selfservice/microsites/microsite.do

If you are a Business Partner and your question is about Features, Functionality, Benefits, or requirements for Contact Center Express please contact the ATAC at +1 720-444-7700 or +1 888-297-4700 (NAR), +31 70 414 8099 (EMEA), or +65 6872 2693 (APAC)  and when prompted say Contact Center or E-Mail atac@avaya.com with the Subject Line – “Contact Center Express”.


For implementation support Avaya Professional Services can offer you assistance in implementing CCE.
To engage Avaya Professional Services follow the steps below for a quote:
For distributors and APS volume commits requests: log into the Enterprise portal; select: Support > Installation & Registration > Operations Resource System (ORS) > Access the ORS System or https://bpcc.avaya.com directly.
For all other indirect requests work through your distributor

For CCE training related questions please visit https://www.avaya-learning.com/

For all other product related questions, please contact Contact Center Express product management:
Jochen Laun (Focus NAR and CALA)                +49 711 13586 – 72       E-Mail laun@avaya.com
Volker Bengert (Focus EMEA and APAC)          +49 711 13586 – 52       E-Mail bengert@avaya.com

We will be happy to help you under all listed contacts.  

Please note that the knowledge base at http://support.avayacce.com is also still open to find CCE related solutions.

Thank you
Avaya Inc.

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Last Modified:Wednesday, December 02, 2009
Last Modified By: Simon Fitz-Gerald
Type: INFO
Rated 1 star based on 1 vote.
Article has been viewed 2,218 times.
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