Question

I have been trying to setup the CCE ODBC connection to CMS. I have installed the OpenLink 5.2 version of the ODBC software, and I am able to use the ODBC connection. As per the IDS user guide I have created a File DSN with the name CMS. When I start the IDS MM process I get an error saying that the DSN can not be found.

Response

As at April 2008 there is a known issue with the OpenLink 5.2 driver for CMS. Once this issue is resolved we will then investigate any outstanding problems as the resolution to this problem is unclear, whether it will be an updated driver or a different method of connection to CMS.

Update

The Open Link Driver is to be no longer used for connectivity to CMS. Instead the Informix client driver is to be used however this requires CMS itself to be modified. Please contact your local Avaya support to arrange this. Note CCE 3.0.3 is the minimum version required to support File DSN.

Applicable to

Avaya Contact Center Express  3.x