Question
What versions of CCE are compatible with what versions of AES and Avaya CT?
Response
|
CCE
2.0.x |
CCE
2.1 |
CCE
2.1.1 |
CCE
3.0.x |
CCE 4.0 |
| CVCT 3.x to 11.x with CVCT Client |
Y |
Y |
Y |
N |
N |
| Avaya CT 1.3 with Avaya CT Client 1.3 |
Y |
Y |
Y |
N |
N |
| Avaya CT 1.3 with AES Client 3.1.1 |
Y |
Y |
Y |
Y |
N |
| AES 3.0 with Avaya CT Client 1.3 |
N |
Y |
Y |
N |
N |
| AES 3.0 with AES Client 3.1.1 |
N |
Y |
Y |
Y |
N |
| AES 3.1 with Avaya CT Client 1.3 |
N |
N |
Y |
N |
N |
| AES 3.1 with AES Client 3.1.1 |
N |
N |
Y |
Y |
N |
| AES 4.0 with Avaya CT Client 1.3 |
N |
N |
Y |
N |
N |
| AES 4.0 with AES Client 3.1.1 |
N |
N |
Y |
Y |
N |
| AES 4.1 with AES Client |
N |
N |
Y |
Y |
N |
| AES 4.1 and below
with AES Client 4.2.1 and above |
N |
N |
Y |
Y |
Y Note 1
|
| AES 4.2
with AES Client 4.2.1 and above |
N |
N |
Y |
Y |
Y |
Note 1: CCE 4.0 is required to be installed against AES 4.2.1 which is provided on the CCE DVD or a later version from Avaya. This AES Client is compatible with previous versions of AES server (see Note 2 below) however AES 4.2 server is required to take advantage of the CCE named license in AES.
Note 2: Please refer to Avaya AES documentation for backwards compatibilty and support of AES Client versions with versions of AES and Avaya CT server.
Applicable to
Avaya Contact Center Express all versions