Hello, Im having difficulties getting media client to start in one of our lab environments.  In one environment it works perfectly, in the other Im receiving the following errors

10: Creating GQEClientProxy object (Machine Name = HPWS6 UserName = Administrator) failed. Because establishing the conneciton to the Media Director (ServerIP = 135.122.62.166 StationDN = 50021) failed with the following error:Creating the ASGQEClientComm object failed. (GQEServerIP = 135.122.62.166, GQEServerPo

Response

This issue is generally caused either by a Firewall between the two devices trying to communicate, only allowing unidirectional communication. In this case the required ports need to be opened in the firewall in both directions to allow bidirectional communication. Generally the ports required to be opened will be 29086 and/or 29087. Please refer to the Installation User Guide appendix for a list of all CCE port numbers.

Also there is a known issue surrounding the use of Microsoft .Net on machines that have multiple network connections. This can include multiple NIC's, VPN client, wired and wireless connections. When CCE is used in this environment Microsoft .Net does not identify the return path for communication and this may need to be set manually by the implementation engineer. This is done by modifying the appropriate xxxxx.exe.config file for Media Client, Media Proxy, Media Director and Mediastores where required.

Below is an example of the ASMediaDirector.exe.config file which has had the machineName parameter added to it.
Note: The parameter machineName is case sensitive and and must be entered as shown.

<?xml version="1.0" encoding="UTF-8" ?>
<configuration>

    <system.diagnostics>
 <trace autoflush="true" indentsize="4">
            <listeners>
                <!-- add name="MediaDirectorTraceListener" type="System.Diagnostics.TextWriterTraceListener" initializeData="ASMediaDirectorDebugTrace.log"/ -->
            </listeners>
     </trace>
   </system.diagnostics>

   <system.runtime.remoting>
 <application>
 <lifetime
  leaseTime="60S"
  sponsorshipTimeout="30S"
  renewOnCallTime="30S"
  leaseManagerPollTime="20S"/>
  <channels>
      <channel ref="tcp" machineName =" PC Name" port="29087">
          <serverProviders>
            <formatter ref="binary" typeFilterLevel="Full" />
           </serverProviders>
      </channel>
   </channels>
 </application>
  </system.runtime.remoting>

</configuration>

Applicable to

Avaya Contact Center Express  2.0. and 2.0.1